Visit the City of Kansas City, Missouri's ADA page

Civil Rights Discrimination Complaint Procedure and Form

Curbside Assistance at Terminals
Wheelchair reservations and curbside assistance can be arranged by calling your airline. Click here for airline phone numbers. If no assistance is available at the curb, notify an Airport Police Officer of Traffic Control Officer. Or call 816-243-5237.

  • Federal law prohibits curbside parking. Any vehicle parked or left unattended at terminal curbs will be ticketed and towed.
  • Curbs may be used for immediate loading and unloading.
  • A separate assistant and driver are recommended when picking up or dropping off disabled travelers.


  • The Garage and Circle parking facilities offer 30 minutes for $1.00.
  • The Circle Parking areas offer disabled parking in section E-3.
  • All buses, including those serving Economy Parking, have wheelchair lifts and kneeling capability.
  • Maximum vehicle height:
    • Garage B: 7’4 
    • Garage C: 8’2 
    • Over-height vehicles should use the Economy Parking Lot

All high-traffic areas of the airport are wheelchair-accessible by elevators, including ticketing and baggage claim. Elevators are located near each escalator.

All public restrooms and family restrooms are wheelchair-accessible and located throughout all terminals.

Visual Paging 
Visual paging monitors are located throughout the terminals. The monitors provide taxi and security alert information, and public announcements are displayed by request.

Traveling with Autism  
Air travel can be challenging for children and adults with autism. We recommend visiting the Autism Speaks website for travel tips. 

Braille signage exists in most public areas for the sight-impaired.

Service Animal Relief Areas
Public rest areas for service animals are outside each end of Terminal B and Terminal C in the grassy areas adjacent to pedestrian ramps. They are marked with instructional signs and include special waste receptacles and biodegradable bags. There is also one animal relief area post-security inside a departure lounge in Terminal C. Passengers with animals flying on Alaska, American, Frontier and Spirit have access to this room. This oversized space features a large basin with artificial grass and a water spray nozzle to wash down the area. There are also plastic bags and supplies to clean up any solid waste. 

Airport Limited English Proficiency Guests
For over the phone translation service, please contact the Airport Communications Center at (816) 243-5237. This service is available 24/7 at no cost to the user.

Civil Rights Complaints and Procedures
It is unlawful for airport operators and their lessees, tenants, concessionaire and contracts to discriminate against any person because of age, race, color, national origin, sex, creed or disability in public services and employment opportunities. Allegation of discrimination should be promptly reported to the DBE/ADA Program Manager or:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591